Terms of Service

OVERVIEW

This website is run by Maison Alméa. Throughout the site, “we”, “us” and “our” mean Maison Alméa.

Dumaine Clément makes this website, together with all the information, tools and services available on it, available to you as a user, on condition that you accept all the terms, conditions, policies and notices set out here.

When you visit this website and/or buy one of our products, you are using our “Service” and you agree to be bound by the following terms (“General Terms of Sale”, “General Terms of Sale and Use”, “Terms”), including the additional terms, conditions and policies referred to here and/or available through hyperlinks. These General Terms of Sale and Use apply to every user of this website, in particular visitors, vendors, customers, merchants and/or content contributors.

Please read these General Terms of Sale and Use carefully before accessing or using our website. By accessing or using any part of the website, you accept these General Terms of Sale and Use. If you do not accept all of the terms and conditions of this agreement, you may not access the website or use the services offered on it. Where these General Terms of Sale and Use are regarded as an offer, acceptance is expressly limited to these General Terms of Sale and Use.

Any new features or tools added to this shop in the future are also covered by these General Terms of Sale and Use. The latest version of the General Terms of Sale and Use is available on this page at any time. We may update, change or replace any part of these General Terms of Sale and Use by publishing updates and/or changes on our website. It is your responsibility to check this page regularly for changes. If you keep using or accessing the website after changes have been published, you are deemed to accept those changes.

Our shop is hosted by Shopify Inc., which provides the e-commerce platform through which we sell our products and services to you.

DELIVERY

We deliver your parcels within 7 to 10 working days of order confirmation (dispatch within 24 to 48 working hours, then 6 to 8 working days in transit). You receive a tracking number as soon as your parcel has been dispatched. If you have not received this tracking number after 72 hours, please email us at contact@maisonalmea.uk and our customer service team will send it to you straight away.

ARTICLE 1 - TERMS OF USE OF OUR ONLINE SHOP

By accepting these General Terms of Sale and Use, you confirm that you have reached the age of majority in your country, state or province of residence, and that you have given your consent for any minors in your care to use this website.

Our products may not be used for any illegal or unauthorised purpose, and when using the Service you must not break any law that applies to you (including, without limitation, copyright law).

You must not transmit worms, viruses or any other code of a destructive nature.

Any breach of these General Terms of Sale and Use will result in your services being terminated immediately.

ARTICLE 2 - GENERAL CONDITIONS

We may refuse access to the services to anyone, at any time and for any reason.

You understand that your content (other than your credit card details) may be sent without encryption, which involves (a) transmission across various networks and (b) changes made to meet the technical requirements of connecting networks or devices. Credit card details are always encrypted when transmitted across networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, its use, access to it or any contact on the website through which the Service is provided, without our prior express written permission.

The headings in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

ARTICLE 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information on this website is inaccurate, incomplete or out of date. The content of this website is provided for general information only and should not be the sole basis for any decision without first checking more accurate, complete or up-to-date sources. Any reliance you place on the content of this website is at your own risk.

This website may contain some historical information. Such information is by nature not current and is given for reference only. We may change the content of this website at any time but have no obligation to update the information on it. You agree that it is your responsibility to keep track of changes to our website.

ARTICLE 4 - CHANGES TO THE SERVICE AND TO PRICES

The prices of our products may change without notice.

We may change or discontinue the Service (or any part or content of it) at any time without notice.

We will not be liable to you or to any third party for any price change, suspension or discontinuation of the Service.

ARTICLE 5 - PRODUCTS OR SERVICES (where applicable)

Some products or services may be available only online through our website. These products or services may be available in limited quantities and may only be returned or exchanged in line with our returns policy.

We have done our best to show the colours and images of our products in the shop as accurately as possible. We cannot guarantee that your computer screen will display colours accurately.

We may, but are not obliged to, limit the sale of our products or services to any person, geographical area or jurisdiction, and we may do so on a case-by-case basis. We may limit the quantities of any products or services we offer. All product descriptions and prices may be changed at any time without notice, at our sole discretion. We may stop offering any product at any time. Any offer of a product or service made on this website is void where prohibited by law.

We do not guarantee that the quality of any products, services, information or other goods you obtain or buy will meet your expectations, or that any errors in the Service will be corrected.

ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse any order you place with us. At our sole discretion, we may reduce or cancel the quantities bought per person, per household or per order. These restrictions may cover orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or delivery address. If we change or cancel an order, we may try to let you know using the email address and/or billing address/telephone number given when the order was placed. We may restrict or refuse orders which, in our sole judgement, appear to come from dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all orders placed in our shop. You agree to update your account and other details promptly, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you where needed.

For further details, please see our returns policy.

ARTICLE 7 - OPTIONAL TOOLS

We may give you access to third-party tools that we do not monitor, control or have any input into.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranty, representation or condition and without any endorsement. We accept no liability whatsoever arising from or relating to your use of these optional third-party tools.

Any use you make of the optional tools offered on the website is entirely at your own risk and discretion, and you should review the terms on which these tools are provided by the relevant third-party provider(s).

We may also offer new services and/or features on our website in the future (including new tools and resources). These new features and services are also subject to these General Terms of Sale and Use.

ARTICLE 8 - THIRD-PARTY LINKS

Some content, products and services available through our Service may include material from third parties.

Third-party links on this website may take you to third-party websites that are not affiliated with us. We are not obliged to check or assess the content or accuracy of those websites, and we give no warranty and accept no liability for any content, websites, products, services or other material available on or through those third-party websites.

We are not responsible for any harm or damage connected with the purchase or use of goods, services, resources, content or any other transactions carried out in connection with those third-party websites. Please read the third parties' policies and practices carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions about third-party products should be addressed to the third party concerned.

ARTICLE 9 - COMMENTS, SUGGESTIONS AND OTHER USER SUBMISSIONS

If, at our request, you send us certain content (for example to take part in competitions), or if, without being asked, you send us creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post or otherwise (together, “Comments”), you allow us, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any Comments you send us. We are not and will not be obliged (1) to keep any Comments confidential, (2) to pay any compensation for Comments, or (3) to reply to any Comments.

We may, but are not obliged to, monitor, edit or remove any content that we consider, at our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringes anyone's intellectual property or these General Terms of Sale and Use.

You agree that your Comments will not infringe the rights of any third party, including copyright, trade marks, privacy, personality or other personal or proprietary rights. You also agree that your Comments will not contain unlawful, libellous, abusive or obscene material, nor any computer virus or other malware that could affect the operation of the Service or any related website in any way. You may not use a false email address, pretend to be someone else, or otherwise mislead us and/or third parties about the origin of your Comments. You are solely responsible for any Comments you post and for their accuracy. We take no responsibility and accept no liability for any Comments posted by you or by any third party.

ARTICLE 10 - PERSONAL DATA

The personal data you submit through our shop is governed by our Privacy Policy.

ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, our website or the Service may contain information with typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, delivery charges, delivery times and availability. We may correct any errors, inaccuracies or omissions, and change or update information or cancel orders, if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have placed your order).

We are not obliged to update, amend or clarify information in the Service or on any related website, including pricing information, except where the law requires it. No update date shown in the Service or on any related website should be taken to mean that all information in the Service or on any related website has been changed or updated.

ARTICLE 12 - PROHIBITED USES

In addition to the other prohibitions set out in the General Terms of Sale and Use, you may not use the website or its content: (a) for any unlawful purpose; (b) to encourage others to carry out or take part in any unlawful act; (c) to breach any regional regulation or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone on the grounds of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that is or could be used in a way that affects the functionality or operation of the Service, any related or other website, or the Internet; (h) to collect or track other people's personal data; (i) for spam, phishing, domain hijacking, pretexting, crawling, scraping or spidering of the web (or any other resource); (j) for any obscene or immoral purpose; or (k) to interfere with or get around the security features of our Service, any other website or the Internet. We may terminate your use of the Service or of any related website if you engage in any of the prohibited uses.

ARTICLE 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee or claim in any way that your use of our Service will be uninterrupted, fast, secure or free of errors.

We do not guarantee that any results obtained through the use of the Service will be accurate or reliable.

You agree that we may withdraw the Service for indefinite periods from time to time, or discontinue it at any time, without notifying you beforehand.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through it are (unless we expressly state otherwise) provided for your use “as is” and “as available”, without any representation, warranty or condition of any kind, express or implied, including any implied warranty of merchantability or satisfactory quality, fitness for a particular purpose, durability, title or non-infringement.

In no event shall Dumaine Clément, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damage of any kind, including, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or any similar damage, whether in contract, tort (including negligence), strict liability or otherwise, arising from your use of any service or product obtained through this Service, or for any other claim connected in any way with your use of the Service or of any product, including, without limitation, any errors or omissions in any content, or any loss or damage of any kind resulting from the use of the Service or of any content (or product) posted, transmitted or otherwise made available through the Service, even if you have been told it could happen. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damage, our liability is limited to the maximum extent permitted by law.

ARTICLE 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Dumaine Clément, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party because of or arising from your breach of these General Terms of Sale and Use or of the documents they refer to, or your breach of any law or of the rights of a third party.

ARTICLE 15 - SEVERABILITY

If any provision of these General Terms of Sale and Use is found to be unlawful, void or unenforceable, that provision will still apply to the fullest extent permitted by law, and the unenforceable part will be deemed severed from these General Terms of Sale and Use; this will not affect the validity and enforceability of the remaining provisions.

ARTICLE 16 - TERMINATION

The obligations and liabilities incurred by the parties before the termination date will survive the termination of this agreement for all purposes.

These General Terms of Sale and Use remain in force until terminated by you or by us. You may terminate these General Terms of Sale and Use at any time by telling us that you no longer wish to use our services, or by stopping using our website.

If, at our sole discretion, we find that you do not comply with any term of these General Terms of Sale and Use, or if we suspect that you have not complied with them, we may also terminate this agreement at any time without notice; you will remain liable for all amounts due up to and including the termination date, and/or we may refuse you access to our services (or any part of them).

ARTICLE 17 - ENTIRE AGREEMENT

Any failure on our part to exercise or enforce any right or provision of these General Terms of Sale and Use does not amount to a waiver of that right or provision.

These General Terms of Sale and Use, together with any other policies or operating rules that we publish on this website or in relation to the Service, form the entire agreement between you and us, govern your use of the Service and replace any earlier or simultaneous communications, proposals and agreements, oral or written, between you and us (including, without limitation, any earlier versions of the General Terms of Sale and Use).

Any ambiguity in the interpretation of these General Terms of Sale and Use shall not be construed against the drafting party.

ARTICLE 18 - GOVERNING LAW

These General Terms of Sale and Use and any separate agreements under which we provide services to you are governed by and interpreted in accordance with the laws in force in Paris. This does not affect your statutory rights as a consumer.

ARTICLE 19 - CHANGES TO THE GENERAL TERMS OF SALE AND USE

The latest version of the General Terms of Sale and Use is available on this page at any time.

We may, at our sole discretion, update, change or replace any part of these General Terms of Sale and Use by publishing updates and changes on our website. It is your responsibility to check our website regularly for changes. If you keep using or accessing our website after changes to these General Terms of Sale and Use have been published, you are deemed to accept those changes.

ARTICLE 20 - CONTACT DETAILS

Business: Maison Alméa, published by Dumaine Clément

Address: 47 RUE VIVIENNE, 75002 PARIS France

SIRET: 104 847 645 00017

Email: contact@maisonalmea.uk

The website is hosted by Shopify: 150 rue Elgin Suite 800 Ottawa, Ontario K2P 1L4 Canada. Information on the collection and processing of personal data (policy and statement) is available in the website's Privacy Policy.

The website available at the following address: maisonalmea.uk is operated in compliance with French legislation. Use of this website is governed by these general terms. By using the website, you confirm that you have read and accepted these terms. They may be changed at any time and without notice by the business Maison Alméa.